e2ebt Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how e2ebt ("we", "us", "Platform") collects, processes, stores, and discloses personal information provided by or generated about users ("you", "Player") of e2ebt.org. This Policy forms part of the legal agreement between you and e2ebt alongside our Terms and Conditions. By registering an account and using the platform you confirm that you have read and understood this Policy and consent to the processing of your data as described.

e2ebt serves the Bangladesh market. We recognise that players value discretion, security, and transparency when sharing personal and financial information with an online platform. This Policy is written in plain English and reflects our commitment to handling your data honestly, minimally, and only for purposes that are necessary to deliver a safe, reliable service.

Your Privacy at a Glance

1. Information We Collect

e2ebt collects personal information in two primary ways: directly from you when you register, deposit, or contact support; and automatically through your use of the platform. We collect only what is necessary to operate the platform safely and to meet our legal obligations. The categories of data we collect are set out below.

2. How We Use Your Information

Personal data collected by e2ebt is used only for the purposes described below. We do not use your data for any purpose that is incompatible with the reason it was originally collected.

3. Legal Basis for Processing

e2ebt processes personal data on the following legal bases: (a) Contractual necessity — processing required to provide the gambling service you have contracted for, including account setup, payment processing, and support; (b) Legal obligation — processing required to comply with applicable anti-money laundering (AML), KYC, and age verification obligations; (c) Legitimate interests — processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests do not override your fundamental privacy rights; and (d) Consent — where you have provided explicit consent for specific optional processing activities such as receiving promotional communications.

You have the right to withdraw consent at any time for consent-based processing. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal. Withdrawing consent for optional communications will not affect your ability to use the platform, but withdrawing consent for contractually necessary processing such as payment verification may require account closure.

4. Data Sharing and Disclosure

e2ebt does not sell, rent, or trade your personal data to any third party. Data is shared only in the limited circumstances described below, and only to the extent necessary to fulfil the relevant purpose.

5. Payment Data and Financial Information

e2ebt handles payment data with particular care given the sensitivity of financial information. We do not store full mobile wallet PINs, full card numbers, CVV codes, or internet banking passwords at any point. Payment credentials entered during a transaction are transmitted directly to our payment gateway partners via encrypted channels and are never written to e2ebt's own databases.

What we do retain is a transaction reference number, the payment method type (e.g. bKash), the registered wallet number linked to your account, the transaction amount, and the timestamp. This information supports withdrawal matching , dispute resolution, and AML record-keeping. Transaction records are retained for a minimum of 5 years from the date of each transaction in accordance with standard financial compliance requirements.

6. Cookies and Tracking Technologies

e2ebt uses cookies and similar local storage technologies to operate the platform correctly and to maintain your session between page loads. We do not use third-party advertising cookies or cross-site tracking pixels. The following categories of cookies are in use on e2ebt.

You can control cookie behaviour through your browser settings. Disabling essential cookies will prevent e2ebt from functioning correctly and will effectively prevent you from logging in or completing transactions. Disabling analytics or preference cookies will not affect your ability to play games or manage your account.

7. Data Retention

e2ebt retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or to comply with applicable legal obligations. General retention periods: account registration data is retained for the lifetime of the account and for 5 years following closure; transaction records for a minimum of 5 years from the date of each transaction; gameplay records for 3 years from the date of each session; device and IP logs for 12 months from each access event; support correspondence for 3 years from the date of the last message in each thread.

When personal data is no longer required and no legal retention obligation applies, it is securely deleted or anonymised so it can no longer be associated with a specific individual. Anonymised aggregated data derived from personal data may be retained indefinitely for platform analytics, as it cannot identify any individual.

8. Your Privacy Rights

e2ebt respects your rights over your own personal data. To exercise any of the rights below, contact our support team at [email protected] with the subject line "Privacy Request" and a description of your request. We will acknowledge all privacy requests within 3 business days and aim to resolve them within 14 calendar days.

9. Data Security

e2ebt implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL encryption for all data in transit between your device and the e2ebt platform; encrypted storage of sensitive account data at rest; access controls that restrict employee access to personal data on a need-to-know basis; regular security reviews and vulnerability assessments; and real-time transaction monitoring systems that flag unusual activity.

Despite these measures, no online platform can guarantee absolute security against all possible threats. In the event of a data breach likely to result in a high risk to your privacy rights, e2ebt will notify affected players without undue delay and take immediate steps to contain and remediate the breach. If you believe your account has been accessed without authorisation, contact support immediately at [email protected].

10. Changes to This Policy and How to Contact Us

e2ebt may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform functionality. When material changes are made, we will notify registered players via the contact details held on their account at least 7 days before the changes take effect. The date of the most recent revision is displayed at the top of this Policy. Continued use of e2ebt after the effective date of a revised Policy constitutes acceptance of the updated terms.

To exercise your privacy rights, submit a data request, report a concern, or ask any question about this Policy, write to our support team with the subject line "Privacy Request" at [email protected]. Our team operates 24 hours a day, 7 days a week including Bangladesh public holidays and will acknowledge your message within 3 business days. The English version of this Policy is authoritative in all cases.